How to ask
- Email info@xcapital.qa with the subject "Delete my data".
- Tell us your name and the phone number or email address you used with us, so we find the right records. If it is about Facebook or Instagram, add your profile name.
- We delete it and confirm by email within 30 days.
You can also call us on +974 7110 8881 or visit our office in Lusail.
What we delete
Your enquiry, your viewing bookings, your job application with its CV and files, our notes about you, and any messages from Facebook or Instagram that we hold in our own systems.
Messages inside Facebook and Instagram themselves are held by Meta. You can delete your side of a conversation in the app; Meta's own settings cover the rest.
What we may have to keep
If you have signed a brokerage or other agreement with us, the law may require us to keep that agreement and its records for a time. We keep only what the law requires and delete everything else.
Copies in our encrypted backups are replaced within 14 days.